A high and personal consulting quality is the goal of every destination. In order to maintain the personal support and at the same time to make the information desk management economical for the tourism organizations, gutundgut has launched a pilot project for a “virtual desk” within the framework of the project “Tourist Office Lab” together with Swisscom and the Ergonomen. At the virtual counter, a guest advisor is called as soon as a guest steps into the box. Via a screen, similar to a video conference, the guest receives the desired information in a consultation. The employees are located in the home office or in another tourist Info.